ade365 Privacy Policy
The security of your personal information is our highest priority. This policy describes in detail how ade365 collects, uses, and protects your data.
Table of Contents
By using the ade365 website, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform. This document applies to users in Bangladesh and covers all products and services of ade365.
Introduction and Applicability
1.1 Purpose of the Policy
ade365 is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users seriously. This privacy policy ("Policy") explains how ade365 ("we", "our", "platform") collects your personal information, how it is used, with whom it is shared, and what your rights are.
1.2 Scope of Applicability
This policy applies to the ade365.cam website and all related services, including:
- Online registration and login process
- Cricket, football, and other sports betting services
- Live casino and slots gaming
- Financial transactions (deposits and withdrawals)
- Customer support services
- Promotional messages and bonus offers
1.3 User Consent
By registering with ade365 and continuing to use our services, you give your explicit consent to the processing of your information in accordance with this privacy policy. You have the right to withdraw your consent at any time, however this will not affect any prior lawful processing.
What Types of Data We Collect
2.1 Identity Information
At the time of registration, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID number (when required)
- Home address
2.2 Financial Information
Collected for processing transactions:
- bKash / Nagad / Rocket / Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Full card or account numbers are never stored — only the portion needed to verify a transaction is retained.
2.3 Technical Information
When you use our platform, the following is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Session time and connection data
- Cookies and tracking pixels (details in Section 6)
2.4 Gaming Activity Information
Collected to ensure responsible gaming:
- Game play history and duration
- Bet amounts and outcomes
- Bonus usage records
- Preferred games and categories
- Voluntary limit-setting information
Purpose of Data Use
3.1 Primary Use
ade365 uses your collected information for the following legitimate purposes:
- Account management: To handle registration, verification, login, and ensure account security.
- Transaction processing: To carry out deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer support: To resolve your issues via live chat and email.
- Age verification: Our platform is for those aged 21 and above only, so we confirm age accordingly.
- Responsible gaming: To identify problematic gaming behaviour and provide necessary support.
3.2 Service Improvement
We analyse aggregated (anonymised) usage data to improve the experience on our platform. This includes adding new games and features, improving site speed and stability, and tailoring content to user preferences.
3.3 Promotional Communications
With your consent, we may send bonus offers, promotions, and updates via email or SMS. You can stop receiving such messages at any time through your account settings or by contacting the support team.
Data Storage and Security
4.1 Security Measures
ade365 uses industry-standard security technology to protect your information. Our main security measures are:
- SSL/TLS Encryption: Every data transmission is secured with 256-bit SSL encryption.
- Encrypted Database: All stored sensitive information is kept in encrypted form.
- Access Control: Only authorised personnel can access your information.
- Firewall Protection: Advanced firewall and intrusion detection systems remain active.
- Regular Audits: Our security systems are reviewed and updated on a regular basis.
4.2 Data Retention Period
We retain your information only for as long as necessary:
- All data is retained while your account remains active.
- Financial records are retained in accordance with regulatory requirements even after account closure.
- Data from inactive accounts is securely deleted after the designated retention period.
4.3 Data Breach Notification
In the event of a data breach, we will promptly:
- Notify affected users via email.
- Provide clear information about the nature and impact of the breach.
- Take the necessary steps to protect your account.
Sharing Data with Third Parties
5.1 Core Principle
ade365 never sells your personal information to third parties. Data sharing is only possible in the following limited circumstances:
5.2 Payment Service Providers
Only the information necessary to complete a transaction is shared with bKash, Nagad, Rocket, Upay, and banks. These providers are governed by their own privacy policies.
5.3 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may see technical data for specific gaming sessions — however, they do not receive your identity information.
5.4 Legal Obligations
Information may be shared with relevant authorities when required by a court order, government directive, or legal process. Where possible, we will notify you in advance.
5.5 Partner Agreements
Before sharing data with any third party, we enter into a data processing agreement with them, ensuring they keep your information to the same high standard of protection. We never disclose your information to third parties for advertising purposes.
Cookies and Tracking Technology
6.1 What Are Cookies
Cookies are small text files that your browser saves on your device from our website. They help the site recognise you on your next visit and provide a better experience.
6.2 Essential Cookies
These cookies are essential for the basic functioning of the site and cannot be disabled:
- To maintain your login session
- To save your preferred language and settings
- For security verification
- To save your shopping cart or bet selections
6.3 Analytical Cookies
We use analytical cookies to monitor the performance of the site:
- To find out which pages are used the most
- To detect errors on the site
- To monitor loading speed
These cookies are completely anonymous and do not reveal your identity.
6.4 Cookie Control
You can go to your browser settings to accept or reject cookies. Please keep in mind that disabling all cookies may cause some important features of the site to not work properly.
6.5 Local Storage
Besides cookies, we may also use the browser's local storage — for example, to save your gaming preferences and language settings. This information stays on your device only and is not sent to our servers.
Your Rights
ade365 believes that users should have full rights when it comes to data protection. Your key rights are described below:
7.1 Right to Access
You have the right to know what information we are storing about you and to receive a copy of it.
7.2 Right to Rectification
If there is any error in your information or if it is incomplete, you have the right to request that it be corrected or completed.
7.3 Right to Erasure
In certain circumstances, you have the right to request that your information be deleted (details in Section 8).
7.4 Right to Object to Processing
You have the right to object to the way we are using your information and to request that processing be restricted in specific cases.
7.5 Data Portability
You have the right to receive your information in a structured, machine-readable format so that you can transfer it to another service.
7.6 Right to Withdraw Consent
For information processed on the basis of consent, you have the right to withdraw your consent at any time.
7.7 How to Exercise Your Rights
To exercise any of the rights mentioned above, contact us via live chat or email. We will respond within a reasonable time after receiving your request. You may need to provide some information to verify your identity.
Data Erasure Request
8.1 Circumstances for Erasure
You may request erasure of your information in the following circumstances:
- The original purpose for which your information was collected has been fulfilled.
- You have withdrawn your consent and there is no other legal basis for processing.
- You believe your information has been processed unlawfully.
8.2 Exceptions
Complete erasure of information may not be possible in the following cases:
- Records of financial transactions that are required by law to be retained.
- Information necessary to establish or defend our legal claims.
- Information required for public interest or research purposes.
- Retention is mandatory under applicable laws or regulations.
8.3 Request Process
To request erasure of information:
- Contact us via live chat or email.
- Provide your account email address and username.
- Briefly state the reason for the erasure.
- After verifying your identity, we will process your request.
Protection of Minors' Data
9.1 Age Restriction Policy
ade365 is a platform strictly for adults. Our services are for those aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21.
9.2 Age Verification System
We verify age using the date of birth provided at the time of registration. Additional identification may be requested in suspicious cases. If an account holder is confirmed to be under the age of 21, their account is immediately closed and the related information is deleted.
9.3 Appeal to Parents and Guardians
If you believe that a minor in your family is using our platform, please notify our support team immediately. We will act promptly and close the relevant account.
Policy Changes and Updates
10.1 Right to Make Changes
ade365 reserves the right to update or revise this privacy policy at any time. Reasons for changes may include:
- Changes in applicable laws or regulations.
- Changes in our services or operations.
- Improvements in data protection practices.
- Based on user feedback.
10.2 Method of Notification
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email.
- A prominent banner will be displayed on the website.
- The date of the change will be updated at the top of this page.
10.3 Consent to Changes
Continuing to use our platform after the updated policy is published will be considered as your agreement to the new terms. If you do not agree with the revised policy, you may request that your account be closed.
Privacy-Related Contact
Contact Us
If you have any questions about this privacy policy, any concerns about your information, or if you wish to exercise your rights, please contact our support team.
11.1 Response Time
Our response times for privacy-related requests:
- Immediate assistance via live chat for general questions.
- Requests to access or correct information: usually within 3 business days.
- Requests to delete information: usually within 7 business days.
Complex requests may take longer — we will keep you updated regularly.
11.2 Related Policies and Terms
Alongside this privacy policy, please also read our other important documents:
- Terms & Conditions — the complete rules for using our services.
- Responsible Gaming — guidelines for gaming responsibly.
- About Us — learn more about ade365.
- FAQ — answers to common questions.